Call Center

1st Asia is a leading provider of integrated services designed to connect you and your customers.

We provide effective large-scale inbound , outbound and internet services to the clients Customers Relationship Management (CRM) programs.

With full training of our telemarketer, IT team and the advance digital PABX system with full computer-telephone integration capabilities, not matter from acquisition to retention and growth. 1st Asia's experience and expertise can help our clients to maintain customer service and quality level without hassle or expense of managing the affords in-house.

Inbound services:

  • Appointment making
  • Customer services hotline
  • Loyalty programme
  • Order taking
  • Reservation handling
  • TV response hotline

Outbound services

  • Appointment Booking
  • Customer Acquisition & Retention
  • Database Building & Verification
  • Lead Generation
  • Market Research
  • Outbound Sales
  • Payment Reminder
  • Telesales for New products & services

Inbound/outbound services:

  • cross selling
  • up-selling

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